Refund and Returns Policy

Refund Policy for Noorecouture.uk

At NooreLuxe, we value customer satisfaction and strive to provide high-quality garments that meet your expectations. Please read the following refund and return policy carefully. By shopping with us, you agree to the terms and conditions outlined below.

General Policy

• No Cash Refunds: We do not offer cash refunds under any circumstances.

• Final Sale Items: All customized, stitched, and sale items are non-refundable and non-exchangeable.

• Refund Window: Refund requests must be submitted within 3 days of receiving your order.

Order Cancellation

• Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, production begins and cancellations cannot be accepted.

• Cancellation Fee: A flat cancellation fee of £20 will apply to all approved cancellations.

• How to Cancel:
   contact@noorecouture.uk
   +44 7440 329900

Returns and Exchanges

• Eligibility: Returns are accepted only if you receive the wrong item or a clearly defective product. We do not accept returns or exchanges for stitched, customized, or discounted items.

• Reporting Timeframe: Issues must be reported within 3 days of delivery with photo or video evidence.

• Return Window: Approved returns must be shipped back within 3 days of reporting.

• Condition Requirements: Returned items must be unused, unwashed, and in original packaging with tags intact.

• Shipping Costs: The customer bears return shipping costs unless the error is ours.

Defective Items

At NooreLuxe, every garment is crafted with care. While we ensure consistency, slight variations in lace, tassels, or embellishments may occur due to material availability. These are not considered defects. Due to the delicate nature of handwork, we are not responsible for minor displacements during shipping.

• Reporting Defects: Must be reported within 3 days of delivery.

• Shipping Damage: We are not responsible for damage caused by third-party couriers.

• Evidence Required:
   contact@noorecouture.uk

Refund Process

• Approval: Only issued for verified defect claims approved by our team.

• Processing Time: Refunds are processed within 7 business days as store credit or discount vouchers.

• Non-Refundable Fees: Shipping, stitching, and return shipping costs are non-refundable.

Specific Conditions

• Stitched Items: All stitched orders are non-refundable and non-exchangeable.

• Customized Orders: Made-to-order pieces are final sale, in line with the UK Consumer Rights Act 2015.

• Variations: Minor differences in color or design are expected and not considered defects.

Legal Compliance

This policy complies with:

• Consumer Rights Act 2015 – Protection for bespoke/custom orders.

• Consumer Contracts Regulations 2013 – Guidelines on distance selling and returns for custom items.

Dispute Resolution

In the event of a dispute, we will work towards an amicable resolution. Disputes unresolved will be handled under UK law, where our compliance ensures a strong legal standing.

Contact Us

•  Customer Support:
   contact@noorecouture.uk

•  Returns Department:
   contact@noorecouture.uk

•  WhatsApp Support:
  +44 7440 329900